The Coronavirus outbreak continues to evolve and we have been closely monitoring the situation. Our Support Team wants to let you know about the steps we are taking to support your business to limit the impact the virus may have on your organization's technology and employees productivity.
Hours of Operation
Our offices will remain open for the foreseeable future. Should it become necessary for us to close our office Silloway Networks employees are fully equipped and able to work remotely to provide you with uninterrupted service.
Service and Support
We are committed to providing our clients with the same levels of support through this ongoing event. Please be patient as we expect higher than normal call and support request volume.
Hardware Purchases (laptops/desktops/monitors)
We have seen delays in the procurement of new equipment from our vendors with delivery times at two to three weeks. These lead times may increase as many companies implement work from home plans.
We will be suspending all onsite support beginning Wednesday, March 18. Most of our client support is performed remotely. We do not anticipate this will impact our service level for our clients. Onsite requests for emergency support will be handled on a case by case basis.
Silloway Networks will be providing updates to keep you informed of any additional delays. We are dedicated to minimizing the impact this event has on your business. Should you have any questions or concerns, please contact us at 802 282-4255 or email firstname.lastname@example.org
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Silloway Support Team
Call today - 802 282-4255
Silloway Networks offers Enterprise level support to Small and Medium Businesses in Rutland, Addison, Windsor and Bennington Counties. Employing highly-skilled technicians and developing partnerships with best-of-breed technology providers allows Silloway Networks to provide personalized technology solutions to enhance the operation of your business.
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